Terms of service.

Repair requests are not automatic approval

Submitting a repair request does not authorize work to begin. Fret Not reviews the request, may ask questions or request photos, and begins work only after scope and price are confirmed.

Estimates, quotes, and scope changes

Published prices apply where work fits the listed service scope. Custom work is quoted separately. If additional work is found after inspection, approval is needed before proceeding.

Some repairs may be declined if they are not a good fit for the shop, the schedule, or the value of the instrument.

Parts

Strings are charged at cost plus 15%. Other parts may be charged separately. Part availability can affect turnaround and rush eligibility. Customer-supplied parts may not be covered by warranty.

Pickup and delivery

Pickup and delivery are available on a weekly route within 15 km of Islington Station.

• Zone 1, 0-5 km: included
• Zone 2, 5-10 km: +$20 travel surcharge
• Zone 3, 10-15 km: +$35 travel surcharge

Travel fees are charged once per pickup and return cycle, not per instrument, unless separate trips are required. The weekly route day is confirmed operationally and may change around holidays. Bench turnaround and door-to-door timing are separate.

Rush service

Pricing tables show whether a job is rush-eligible: Yes or No. Rush eligibility does not guarantee Same Day, Next Day, or Immediate Onsite service. The exact rush path is confirmed after review.

• Same Day: +75% for confirmed rush-eligible jobs
• Next Day: +50% for confirmed rush-eligible jobs
• Immediate Onsite: +100% plus $50 travel within 10 km only, for confirmed rush-eligible jobs

Availability depends on schedule, parts, service area, and repair type. Fretwork, structural work, finish-sensitive work, and complex custom work generally are not rushed.

Payment

Payment is due upon completion of the approved work. Accepted payment methods are cash, e-transfer, and credit card.

A deposit may be required for custom-order parts before work begins. This will be confirmed at the time of approval.

Discounts

The cash discount stacks with one other discount. Student, first-time, and punch card discounts do not stack with each other.

Warranty

Fret Not offers a 60-day workmanship warranty. It covers work performed by Fret Not and excludes new damage, environmental movement, unrelated failures, customer-supplied parts failures, normal wear, and work performed elsewhere.

Photos and marketing use

Photos submitted through repair requests are used to assess and document the repair. They will not be used publicly for gallery, marketing, or social media without permission.

Bowed instruments by request

Selected work for violins, violas, cellos, and bows may be accepted by request. These jobs are quoted individually, and no fixed public price list is provided at launch.

Contact

For questions about these terms or about a repair, email info@fretnot.ca or call 647 600 0991.

Last updated

June 16, 2026