One route, once a week.
There's no storefront. Once a week I plan a single pickup and delivery route around the jobs that are ready, so your instrument gets collected, worked on, and returned without you crossing the city. Most common work takes 3 to 5 business days on the bench after you approve the written quote; door-to-door timing depends on where the route falls that week.
Prefer to bring it yourself? Drop-off by arrangement works too. Just say so in your request.